SOHAM GENERAL AND DAILY NEEDS

A well-lit store with a large variety of products displayed on shelves both inside and outside. The store's signage reads 'Amalthia's' and offers a range of food, drinks, beauty products, and other items. There are hanging lamps and potted plants near the entrance, contributing to a welcoming atmosphere.

Our Story

— PRIVACY POLICY —

Introduction

SOHAM GENERAL AND DAILY NEEDS values the privacy of its customers, users, visitors, and communication subscribers. This Privacy Policy explains how we collect, use, process, store, share, and protect personal information when users interact with our services, website, WhatsApp communication channels, RCS services, and related platforms.

This Privacy Policy complies with:

  • Applicable Indian laws;
  • Information Technology Act, 2000;
  • Digital data protection principles;
  • Meta Business Messaging policies;
  • Telecom and RCS communication standards.

By accessing or using our services, users consent to the practices described in this Privacy Policy.

Information We Collect

SOHAM GENERAL AND DAILY NEEDS may collect the following categories of information:

User Information

  • Name;
  • Mobile number;
  • Email address;
  • Billing information;
  • Communication preferences;
  • Customer support inquiries.

Device Information

  • Device type;
  • Browser information;
  • IP address;
  • Operating system;
  • Network provider details.

Cookies & Tracking Data

  • Session information;
  • User activity analytics;
  • Website interaction patterns;
  • Communication engagement metrics.

Message Data

For WhatsApp and RCS services, we may collect:

  • Message timestamps;
  • Delivery status;
  • Read receipts where applicable;
  • Communication preferences;
  • Customer support interactions.

We do not intentionally collect unnecessary sensitive personal information unless required by law.

Purpose of Data Collection

SOHAM GENERAL AND DAILY NEEDS collects information for legitimate business purposes including:

  • Order processing;
  • Customer support;
  • Communication management;
  • WhatsApp and RCS messaging;
  • Promotional campaigns;
  • Service improvement;
  • Fraud prevention;
  • Legal compliance;
  • Security monitoring.

Data collection is limited to information reasonably necessary for operational purposes.

Consent for WhatsApp & RCS Data Processing

By voluntarily providing your contact information or interacting with our communication channels, you expressly consent to:

  • Receiving WhatsApp messages;
  • Receiving RCS communications;
  • Processing of communication metadata;
  • Storage of communication records for compliance and support purposes.

Users acknowledge:

  • Messaging platforms may process information according to their own privacy policies;
  • Telecom operators may handle message routing data;
  • Communication consent may be withdrawn at any time.

Users may opt out through:

  • STOP or unsubscribe requests;
  • Customer support communication;
  • Platform opt-out tools.

Legal Basis for Processing

SOHAM GENERAL AND DAILY NEEDS processes personal data based on:

  • User consent;
  • Performance of contractual obligations;
  • Legitimate business interests;
  • Legal and regulatory compliance requirements.

Where legally required, additional consent mechanisms may be implemented.

How We Use Collected Data

We may use collected data to:

  • Provide services;
  • Process transactions;
  • Respond to inquiries;
  • Send service notifications;
  • Deliver marketing communications;
  • Improve customer experience;
  • Maintain platform security;
  • Analyze service performance;
  • Prevent fraud and misuse.

We do not sell personal information to unauthorized third parties.

Data Retention & Deletion

SOHAM GENERAL AND DAILY NEEDS retains personal data only for as long as necessary to:

  • Fulfill operational purposes;
  • Meet legal obligations;
  • Resolve disputes;
  • Enforce agreements.

Users may request deletion of eligible personal information by contacting us.

Certain records may be retained where required by:

  • Tax laws;
  • Regulatory obligations;
  • Legal proceedings;
  • Security investigations.

Data Sharing with Third Parties

We may share information with authorized third parties including:

  • Meta Platforms, Inc. for WhatsApp communication services;
  • Google LLC for RCS-related services where applicable;
  • Telecom operators;
  • Payment processors;
  • Cloud hosting providers;
  • Analytics providers;
  • Legal authorities when required by law.

All third-party sharing is conducted subject to contractual safeguards and legal obligations.

We do not authorize third parties to misuse user information.

Security Measures & Encryption

SOHAM GENERAL AND DAILY NEEDS implements reasonable technical and organizational security measures including:

  • Access controls;
  • Encrypted communication channels;
  • Password protection;
  • Network monitoring;
  • Secure storage practices.

While we strive to protect user information, no digital system can guarantee absolute security.

Users are encouraged to:

  • Protect their devices;
  • Avoid sharing sensitive credentials;
  • Notify us of suspicious activity.

Cookies & Tracking Technologies

We may use cookies and related technologies to:

  • Improve website functionality;
  • Analyze traffic;
  • Store preferences;
  • Enhance user experience.

Users may:

  • Disable cookies through browser settings;
  • Restrict tracking technologies;
  • Clear stored cookies periodically.

Disabling cookies may affect certain platform features.

Data Transfer & Storage (India-based)

Data collected by SOHAM GENERAL AND DAILY NEEDS is primarily stored and processed in India.

However, certain third-party communication providers, cloud services, or technology partners may process information outside India subject to:

  • Applicable contractual protections;
  • Industry-standard safeguards;
  • Legal compliance requirements.

Users acknowledge such cross-border processing where applicable.

User Rights

Subject to applicable Indian laws, users may have rights to:

  • Access personal information;
  • Correct inaccurate information;
  • Request deletion;
  • Withdraw consent;
  • Restrict certain processing activities.

Requests may be submitted through our official contact information.

We may verify identity before processing requests to protect security and privacy.

Policy for Children

Our services are not intentionally directed toward children under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal data from minors unlawfully.

If any parent or guardian believes a child has provided information without authorization, they may contact us for appropriate action.

Updates to Privacy Policy

SOHAM GENERAL AND DAILY NEEDS may update this Privacy Policy periodically to reflect:

  • Legal changes;
  • Regulatory requirements;
  • Service modifications;
  • Security improvements.

Updated versions become effective upon publication.

Users are encouraged to review this Privacy Policy regularly.

Governing Law (India)

This Privacy Policy shall be governed by the laws of India.

Any disputes arising in relation to privacy matters shall fall under the jurisdiction of competent courts located in Maharashtra, India.

Contact Information

For privacy-related concerns, legal notices, data requests, or communication preferences, please contact:

SOHAM GENERAL AND DAILY NEEDS
VISAVA POST COLONY JYOTI NIWAS
KAULKHED MANGRULPIR ROAD
AKOLA – 444004, Maharashtra, India
Contact Number: 7028283881
Email: rahulningle@rediffmail.com

Learn More

Stay Secure

Your privacy matters to us at Soham General and Daily Needs.

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